Returns & Exchanges
At GORGIE, your satisfaction is our top priority; due to the perishable nature of our beverages, we offer refunds or replacements for any products that arrive damaged or defective. Please contact our support team within 14 days of delivery to ensure a seamless resolution.
Document the Issue
Take clear photos of the damaged product, the packaging it arrived in, and your packing slip to help us process your claim quickly.
Contact Support
Email our customer care team at [email protected] with your order number and the photos of the affected items.
Review Process
Our team will review your request within 48 business hours to verify the damage and approve a replacement or full refund.
Receive Resolution
Once approved, a replacement shipment will be dispatched immediately or a credit will be applied to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing